vitrifiedstudio online shop FAQ


Q- Do you have a photo of all of the colors?

A- here you go!

urn color palette porc 2019.jpg
urn color palette sand 2019.jpg



Q- Are the items shown in the shop the only items you have available?

A- No, visit the vitrifiedstudio etsy shop if you are looking for personalized pottery listings like urns, vases, canisters, bottles, etc. 


Q- Do you ship to other countries besides the USA and Canada?

A- I have activated shipping to many countries, but please send me an email if the website shop is not able to ship to your country.

If you are really hoping to get your hands on some vitrifiedstudio and you live in a country that is not listed, you can try my Etsy shop, that has more countries activated for shipping, or you can email me to discuss.


Q- Shipping costs seem high, can you ship for less?

A- Generally shipping handmade heavy ceramics is more expensive than you would expect. I try to package everything very well so I don't have any breakage during shipping. But the shipping is calculated automatically based on box size, weight, and your zip code, and sometimes I can find a cheaper rate if I ship via UPS ground, so please email me if you are trying to purchase multiple items or a large set and shipping costs just seem too high.


Q- Can I pick up locally if I am in Portland Oregon?

A- No, I am sorry I no longer offer local pick up. Sometimes my shops offer free shipping, so please take a look to see if you are in the middle of a free shipping flash sale when you order.


Q- Can I have a discount?

A- Sure! I occasionally offer discounts to my social media followers, and you might find a code in my social media profile page. I would suggest following on instagram because facebook does not always share my posts with everyone who follows me. But I love doing flash sales and I usually only announce those flash sales on social media. If you have trouble using a coupon code, please let me know before you order.


Q- Can you customize, or offer a set made of multiple colors?

A- Currently I am not doing custom work beyond all of the many listings in my etsy shop and website shop. If you don’t see what you are looking for, feel free to email me and ask.


Q- I really can't decide by the online photos, do you have retail shop?

A- No, I am sorry I closed my retail shop in 2017. My current studio is a home studio and I am not set up for studio visits.


Q- Do you do sell in bulk?

A- Not currently. I have stopped all of my wholesale orders as I am currently focusing on one of a kind custom pieces. I have discounts for full dish sets and other full sets, but I don't generally sell in bulk.


Q- My question isn't here! .....

A- Email me at or use the contact form here if you have any more questions!  Thanks so much.... Shelley.